Policies

PRIVACY 

At GATHERING STONE FIRE TABLES, we are committed to providing a high quality shopping experience with respect for our customers' security and privacy. In order for us to conduct business with you, we do collect certain information from you, which we use within the guidelines described in this Policy. We may change or update this policy periodically, so we invite you to check here frequently. Privacy/Protection when ordering from Us. To process your order efficiently and to notify you of your order status, we need to know your name, address, phone number, e-mail address, and credit card number and expiration date. We do not provide information collected through on-line transactions to outside parties, except as needed to complete your transaction and deliver your order. To further safeguard your privacy, we offer the use of a dedicated (security certificate registered to GATHERING STONE FIRE TABLES) secure server using software that encrypts all the information in the transaction once you place the order. Additionally, all of the customer data we collect from the transaction is protected on our hosts servers against unauthorized access. As an additional precaution we will delete all credit card information provided by the customer DAILY, after orders have been completed.

SHIPPING 

Shipping is included in the purchase price of most of our products. Because of this GATHERING STONE FIRE TABLES. will determine which method is best when the order is shipped. Should the customer want a different delivery method then the customer will need to make GATHERING STONE FIRE TABLES. aware and an additional charge for shipping will be offered by

 

 

and acceptedadded . Orders will normally ship the same day or the next business day and will be by UPS or the US MAIL unless otherwise specified. Wrong Address Charges In the event any customer provides GATHERING STONE FIRE TABLES. an incorrect address there will be a charge issued to that customer for the wrong address for the charge that UPS will charge to GATHERING STONE FIRE TABLES.

Your Information & Third Parties. 

It is not GATHERING STONE FIRE TABLES policy to rent, sell, trade, or otherwise provide customer mailing or e-mail addresses we collect through an on-line transaction to outside parties. GATHERING STONE FIRE TABLES may disclose personally identifiable information we've collected if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the requirements of the law or comply with governmental orders, court orders, or legal process served on GATHERING STONE FIRE TABLES , or (2) protect and defend the property or rights of GATHERING STONE FIRE TABLES or the users of the GATHERING STONE FIRE TABLES Website https://gatheringstonefires.com/.

PAYMENT PURCHASE ORDERS 

Purchase orders from State & Local Municipalities shall be accepted for all purchases.

WIRE TRANSFERS

GATHERING STONE FIRE TABLES. will on occasion reserve the right to accept wire transfers as a method of payment.

PAYMENT BY CHECK

Checks are accepted then deposited and must wait ten business days to clear. If the customer's check clears the customer's purchase will be shipped.

RETURNS & WARRANTY RETURNS

A 30 day return policy is applied to all products. The exception are final sale products. Please call 1-248-744-4114 or e-mail Rick@GatheringStoneFires.com for a Return Merchandise Authorization number to be displayed on the box as well as a copy of your receipt to expedite your refund. Merchandise must be returned in original condition with all instructions in original boxes & and accessories such as screws and mounting brackets. Within 30 business days of receipt of the returned merchandise a refund will be issued in the manner in which it was paid if item is returned in original condition( for example, credit card purchase will be issued a credit to that customers credit card) . Shipping is paid by the customer for all returns. Shipping is not a refundable expense. Any shipping and handling charges incurred by GATHERING STONE FIRE TABLES from UPS or USPS shall be deducted from the refund.

RESTOCKING CHARGE

Should the merchandise not be returned in accordance with this policy GATHERING STONE FIRE TABLES shall charge the customer a restocking charge not to exceed 20%. 

ALL SALES MARKED AS FINAL will not be accepted for return. Returns must have an Return Material Authorization (RMA) to expedite your refund or exchange. Merchandise returned for exchange will have no deduction for shipping with the exception of the items noted above. The merchandise, in most cases, will be returned to: GATHERING STONE FIRE TABLES. 1452 Wrenwood Drive, Troy MI 48084 1-248-744-4114 . PLEASE CALL 1-248-744-4114 to verify the correct return address of these items or send email to rick@gatheringstonefires.com 

QUALITY

Our concrete products are hand-made by Gathering Stone Fire Tables Crete Design in Wisconsin, USA. Due to their handmade nature, all measurements are within 1/2” of those specified here.

WARRANTY

The products offered for sale thru GATHERING STONE FIRE TABLES will be honored thru the manufacturer and in most cases be shipped to them directly. A copy of the receipt MUST be included for any warranty service. An RMA for warranty related issues must be included with the return. PLEASE CALL 800-641-4111 for the return address of warranty related items or send email to rick@gatheringstonefires.com

PRODUCT LIABILITIES Product liabilities are limited to the cost of the product.